Refund Policy - Sinagro India Private Limited

At Sinagro India Private Limited, we prioritize delivering high-quality products and services to ensure customer satisfaction. However, we acknowledge that there may be instances where a refund request is necessary. This policy outlines the terms, conditions, and procedures for refunds.

1. Scope of the Refund Policy

Applies to all products and services provided by Sinagro India Private Limited.
Valid for customers who purchased directly from Sinagro India Private Limited or authorized representatives.
Refund requests must be submitted within the stipulated timelines.

2. Eligibility for Refunds

2.1 Defective or Damaged Products

Products delivered in a defective, damaged, or unusable condition.
Products significantly different from the description or specifications.
Must be reported within 3 days of receiving the product.

2.2 Non-Delivery

Not delivered within the promised timeline due to Sinagro-related issues.
Delays due to force (natural disasters, strikes) are not refundable.

2.3 Incorrect Billing or Overcharges

Overcharges or errors in billing with valid transaction records.

2.4 Service Cancellations

Processed based on service contract terms.

3. Conditions for Refunds

Requests must be submitted within 3 days of receiving the product/service.
A valid invoice or receipt is mandatory.
Products must be returned in their original condition with packaging and accessories.

4. Refund Process

Submit a refund request via:
- Email: info@sinagro.in
- Website: Use the "Refund Request" form
Include order details, ID, and reason with supporting evidence (e.g., product photos).
Amount Refunded within 7 business days to the Customer.

5. Non-Refundable Items

Products marked "non-refundable" at purchase.
Custom-made or personalized items.
Clearance sale or promotional offers (unless defective).

6. Contact Information

For queries related to refunds, contact us:

Phone: 9988447775
Email: info@sinagro.in
Office Address: Plot no: 446, S Chandra Reddy Towers, 100 feet road, Madhapur, Hyderabad - 500081

7. Changes to the Refund Policy

Sinagro India Private Limited reserves the right to modify this policy. Updates will be communicated through our website and customer channels.