Shipping Policy - Sinagro India Private Limited

At Sinagro India Private Limited, we are committed to providing a seamless and reliable shipping experience for our customers. This policy outlines the terms and conditions associated with the shipment and delivery of products ordered from us.

1. Scope of the Shipping Policy

Applies to all orders placed directly with Sinagro India Private Limited through our website, mobile app, or authorized sales channels.
Includes domestic and international shipments as applicable.

2. Shipping Options and Delivery Times

2.1 Standard Shipping

Estimated Delivery Time: 2 days from the date of order dispatch.
Available for all serviceable pin codes within India.

2.2 Expedited Shipping

Estimated Delivery Time: 2 days from dispatch.
Additional charges apply based on weight and delivery location.

2.3 International Shipping

Delivery Time: 3-5 days depending on the destination country.
Customers are responsible for applicable customs duties, taxes, or import fees.

2.4 Same-Day Delivery (if applicable)

Limited to select locations.
Orders must be placed before 9 A.M for same-day delivery.

3. Shipping Charges

Charges depend on package weight, dimensions, and delivery location.
Free shipping available for orders exceeding [X amount], applicable to select locations.

4. Order Processing and Dispatch

Customers receive an order confirmation via email or SMS.
Orders are processed within 3-5 business days after payment confirmation.
Dispatch notifications include tracking details.

5. Delivery and Tracking

5.1 Tracking Your Order: Customers receive a tracking ID to monitor shipment status.

5.2 Delivery Attempt: 2 attempts will be made before returning the package. Re-shipping charges may apply.

5.3 Delayed Deliveries: Unexpected factors like weather or strikes may delay delivery.

6. Loss or Damage During Transit

Secure packaging minimizes risks.
Damaged items must be reported within 3 days with photographic evidence.
Lost shipments must be claimed within 3-5 days of the expected delivery date.

7. Failed Deliveries

Customers must ensure correct shipping addresses.
Re-shipping charges apply if the package is returned due to unavailability.
Orders cannot be canceled after dispatch.

8. Customer Responsibilities

Ensure accurate shipping details at the time of purchase.
Notify us immediately for modifications.
Inspect package upon delivery and report issues promptly.

9. Contact Information

Phone: 9988447775
Email: info@sinagro.in
Office Address: Plot no: 446, S Chandra Reddy Towers, 100 feet road, Madhapur, Hyderabad - 500081